A bilingual telehealth website and six-step intake system that takes a patient from first search to a structured request in the practice's CRM.
WebsitesIntegrations
7States served, each with its own insurance page
2Languages
7Service lines
6Intake form steps connected to Zoho CRM
Scope at a glance
Project overview
Alquimedez delivers counseling, psychiatric evaluation and medication management by telehealth across seven states, plus assessments for courts and immigration. We designed and built the website and the intake system behind it.
Business challenge
Patients may be anxious, new to the system and more comfortable in Spanish. The practice needed to explain a multi-state telehealth service and insurance by state, and every request had to land in its CRM in an organized way.
Goals and requirements
Lower the barrier for first-time patients
Serve English and Spanish speakers equally well
Be clear about state availability and insurance
Send each intake submission into the CRM
Proposed solution
English and Spanish are first-class, with a language switch in the main menu and Spanish counterparts for services and patient resources. A single Request an Appointment button sets expectations about response time. A custom six-step WordPress form saves each step in its own database tables and, on submit, creates records in Zoho CRM through its API, with out-of-state requests routed to Leads.
Implementation process
01
Every page has a Spanish counterpart
Language switch in the main menu and Spanish services and patient-resources pages; language-first intake step being added.
02
One obvious way to ask for care
Request button in the header and hero with a plain-language expectation of response time.
03
Seven states, each explained
A dedicated insurance and fees page for each state, with licensure and availability stated up front and HIPAA notice and financial agreement linked.
04
Search-ready from the first page
Descriptive metadata and share card, analytics through Google Site Kit, a blog with long-form guides and one page per specialty service.
Services and technology stack
Services delivered
Bilingual website design and development
Custom multi-step intake form
Zoho CRM API integration
Technical SEO foundations
Technology
WordPress
PHP
MySQL
Zoho CRM API
Google Site Kit
Skills shown
WordPress development
Custom form systems
Zoho CRM API
Bilingual websites
Healthcare UX
PHP and MySQL
Deliverables
WordPress site with service, insurance, team, resources, FAQ, blog and legal pages in English and Spanish
Six-step custom intake form with its own database tables and AJAX handlers
Zoho CRM integration with lead routing for out-of-state requests
Admin viewer plugin for submitted intake data
Secure file handling for insurance card and document uploads
Patient portal login link and WhatsApp click-to-chat link
What the team gained
A clear request button, bilingual copy and a promised response time make the first step easy
Every intake submission becomes a structured CRM record with a reference number, not a loose email
The same intake system is being extended with language-first steps and e-signed agreements, and connected to clinical systems
These are qualitative benefits described by the project team. No performance or revenue figures are claimed.
Screens and diagrams
Illustrative preview created for this case study. It is a simplified rendering, not a screenshot of the client’s live system.
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